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FAQ

Payment Process

What payment methods do you accept?

Credit and debit cards are accepted. You can pay with your Visa, Mastercard and American Express cards at checkout.

Is payment system SSL Secured?

Yes. Since our domain starts with “https“, all transactions are SSL Secured.

Shipping Process

Do you ship Worldwide?

Yes, we are proud of providing shipping over 160 countries all over the world.

However, there are some locations that we are unable to ship. If you happen to be located in one of those countries, we contact you and provide full refund.

When will my order ship?

Once you place your order and payment is verified, your order will be processed and shipped within 1-3 business days. On peak periods it can take up to 11 business days.

How long will it take to recieve my order?

On average, it takes 5-15 business days for delivery. Since we are shipping worldwide, it may take longer depending on your region.

Due to Corona Virus, delivery times may change. Please read the link for more info.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may or may not get custom fees when they arrive to your country.

Depending on your country's policies and security level at customs, our delivery time can be longer than expected. In these instances, we are not responsible for delays caused by customs.

I need to change or cancel something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. After two hours or once your order has been shipped, we will not be able to make any changes or cancellations. 

My order status says “Unfulfilled“. What does this mean?

“Unfulfilled“ just means that we successfully recieved your order! Once your order is processed and shipped, we will send you your tracking number via mail and your order status will change to “Fulfilled.“

 

Returns and Refunds

How do I return an item?

If you are not satisfied with your purchase and wish to return an item, please let us know within 30 days from receiving your order. Any brand new product can be returned for a full refund. 

Please contact us with your order number as well as the reason for your return; our team will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received is defective, incorrect, damaged, or missing?

Please contact us within 7 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing.

To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package.

We will do our very best to resolve your case as soon as possible.

How long is the return process, and when will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receiving the returned item or cancellation request.